Looking forward to calling my health benefits provider on my only day off this week (please note the hint of sarcasm), I was sorely disappointed that my Ooma phone system was down. The status tabs were blinking red on both the Hub and the Scout. I thought that my crap-connection Cox provides us had gone down again. After the fact, they posted a brief explanation of it later on their blog. It was your generic RFO with some sand-castle projections:
Rest assured that we are taking this outage very seriously. Discussions have already started on how to make the service resilient to a similar event in the future. ooma currently has one data center located in west coast. We have planned to light up a second data center in the midwest or east coast this year, and this outage has served as a stark reminder for us to get moving on that. This has also served as a good opportunity for us to re-evaluate our contingency and business continuity plans.
This makes me a little happy as I have not heard much press about my phone company. If they are, indeed, planning to add an additional data center then it would seem that the company is doing okay. You never know with these tech start-ups.
